We strive to deliver top-quality service and products for all your model railway needs, but it all starts with you and your dream builds. 
 

      Email Support:

As a small business, e-mails are handled in the order they are received, with priority going to active projects. E-mails are handled during business hours, it may take up to a week to respond. 

• info @ modelrailroadbenchwork.com

• Hours: Monday to Friday, 11 AM - 5 PM (EST)
   

Please include the following in your e-mail:

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Track plan inquiries: 

• Name

• Address

• Phone number (a quick phone call will be required to ensure nothing is lost in translation)

• Detailed room drawing with measurements in inches, include placement of doors, windows, obstacles, walkways and areas "off limits". 

• Scale

• Type/Brand of track, including the code (e.g., Code 83, Code 100).

• Minimum track diameter for main lines and sidings.

• Any special items to include, such as turntables, specific bridges, tunnels, uncouplers, etc.

• Major Industries

• Grades or Multiple Decks

• Types of trains you intend to run, operable accessories, realistic running, switching or something in between. 

• Your track idea, examples (3-4) of track plans you've liked or want to emulate. 

• If you intend to order benchwork from us (modular or custom). 

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Modular Benchwork inquiries: 

• Name

• Address

• If asking for help selecting modular benchwork, then include Track Plan or detailed room drawing with measurements in inches, include placement of doors, windows, obstacles, walkways and areas "off limits". ​

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Custom Benchwork inquiries:

• Name

• Address, installation address if different than billing address

• Phone number (a quick phone call will be required to ensure nothing is lost in translation)

• Detailed room drawing with measurements in inches, include placement of doors, windows, obstacles, walkways and areas "off limits". 

• Scale

• Type/Brand of track, including the code (e.g., Code 83, Code 100).

• Track Plan & Track List

• If you are looking for just benchwork or would like a track & wiring quote as well 

• Special requests (storage, slide outs, radius templates, cabinet faces, drawers, N-track modules (10 min), work stations, drop downs, lift outs, control panels, waffle bottom skins, furniture grade finishes) 

• Shipped or Delivery with installation (in most cases installation is mandatory if doing track and wiring)​​​

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For any e-mail, please include ALL information in the original e-mail, and always respond to the same e-mail thread so your follow up e-mails don't get lost! 

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      Phone: 

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For inquiries or things that need immediate attention, you can call OnDrew @ 224.201.9868. 

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